Job description:

Resident Care Coordinator (RCC)

Lake House Assisted Living | Largo, FL 33771

Job Type: Full-Time | SalariedRegular Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m., with additional availability as needed

Job Description

Lake House Assisted Living is seeking a dependable, compassionate, and organized Resident Care Coordinator to join our team!

The Resident Care Coordinator works closely with the Wellness Director and care team to support the daily operations of the resident care department. This position plays an important role in maintaining quality resident care, supporting staff accountability, ensuring accurate documentation, and promoting a safe, welcoming environment for our residents.

We are looking for an individual who demonstrates strong leadership, communicates effectively, takes initiative, and has a genuine passion for working with seniors.

Essential Functions and Responsibilities

Resident Care & Wellness Support

• Assist the Wellness Director with the coordination and follow-through of resident care services and individualized service plans.
• Monitor resident well-being, identify changes in condition, and promptly communicate concerns to the Wellness Director and Executive Director.
• Conduct routine resident rounds and follow up on care needs, resident concerns, incidents, and service requests.
• Coordinate with the pharmacy and outside healthcare providers as needed to support continuity of resident care.
• Participate in the resident admission process and complete assigned responsibilities according to the RCC admission checklist.
• Conduct dining room rounds during lunch and dinner to ensure residents are appropriately attended to and the dining experience runs smoothly.

Care Team Leadership & Accountability

• Provide daily guidance, direction, and support to caregivers and medication technicians.
• Monitor staff performance and ensure resident care assignments and responsibilities are completed appropriately.
• Promote accountability across shifts through communication, follow-up, and timely resolution of concerns.
• Provide coaching and reinforcement of resident care expectations, policies, and procedures.
• Foster positive working relationships with residents, families, staff, and community leadership.

Documentation & Communication

• Ensure resident care documentation, electronic health records, and required shift logs are accurate, complete, and maintained in a timely manner.
• Review and follow up on resident incidents, changes in condition, care concerns, and outstanding documentation.
• Communicate important resident care information between shifts and with appropriate members of the leadership team.
• Maintain resident confidentiality and uphold residents' rights.

Staffing & Wellness Leadership Support

Assist with staff scheduling and shift coverage as needed, including providing backup support for staffing call-offs. Support the daily operations of the wellness department and provide supervisory coverage in the absence of the Wellness Director.

Safety & Community Operations

• Conduct routine rounds throughout the community to identify resident care, safety, cleanliness, and environmental concerns.
• Promote compliance with infection control practices, safety procedures, and applicable assisted living regulations.
• Report maintenance concerns, hazards, and other operational issues to the appropriate department for follow-up.
• Participate in staff meetings, training, and other responsibilities as assigned.

Schedule & Leadership Availability

The Resident Care Coordinator's regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

As a salaried leadership-support position in a 24-hour assisted living community, this role requires flexibility and availability beyond the regular work schedule when operational needs arise. Responsibilities include providing after-hours and weekend assistance with staffing call-offs, urgent care-team concerns, and other matters requiring leadership support.

The position also participates in the Manager on Duty weekend rotation, as assigned, with scheduled coverage from 11:00 a.m. to 3:00 p.m. Compensatory time off is provided in accordance with company policy.

Candidates should understand that the responsibilities of this position may occasionally require working more than 40 hours in a week.

Qualifications

• Previous assisted living experience required; at least one year preferred.
• Strong organizational, communication, and time-management skills.
• Ability to provide leadership, direction, and constructive feedback to care staff.
• Proficiency with electronic health records, Microsoft Office applications, and general computer systems.
• Ability to recognize resident care concerns, prioritize responsibilities, and follow through on assigned tasks.
• Knowledge of resident rights, infection control, and assisted living care practices.
• Professional, dependable, and able to respond appropriately to changing priorities.
• Genuine passion for working with seniors.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Additional Job Details

Job Type: Full-timeCompensation: SalaryWork Days: Monday–Friday; weekends and after-hours availability as neededEducation: High School DiplomaExperience: Assisted Living — 1 year requiredLanguage: English requiredAbility to Commute: Largo, FL 33771 requiredWork Location: In person

Lake House Assisted Living is looking for a dedicated team member who values resident-centered care, teamwork, accountability, and making a meaningful difference in the lives of seniors.

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Health insurance
• Paid time off

Work Location: In person

JOB CODE: 1000158